Donor Services Officer

Organization
Baltimore Community Foundation is a philanthropic foundation created by and for the people of Greater Baltimore, where many donors join together to make the region they love a better place, today and for future generations. Our mission is to inspire donors to achieve their charitable goals from generation to generation and to improve the quality of life in the Baltimore region through grantmaking, enlightened civic leadership and strategic investments. BCF’s vision is of a Baltimore that boasts a growing economy where all have the opportunity to thrive. Our action agenda organizes grants, initiatives and advocacy around this vision. The values that guide our work are trustworthiness, inclusion, and entrepreneurialism.
With assets over $170 million comprised of over 800 charitable funds, BCF has granted over $392 million since its inception in 1972 and is one of the Baltimore region’s top grantmaking foundations. BCF makes charitable contributions to support a wide range of issues affecting the Baltimore region, currently with a focus on investments in two interest areas: Neighborhoods and Education. BCF is the fiscal sponsor for three major program initiatives and is affiliated with four supporting organizations. BCF undergoes a vigorous accreditation every five years and is certified under the Council on Foundation’s National Standards for U.S. Community Foundations.

BCF operates from the knowledge that profound disparities in opportunity exist between people of color and their white counterparts; and we acknowledge the historic and ongoing role that structural racism plays in creating and perpetuating those disparities. That is why we are committed to reducing racial disparities, identifying and combating structural racism, and fostering more equity and inclusion through our grantmaking, initiatives, and advocacy.

Position
The Donor Services Officer is responsible for strengthening relationships with donors and prospective donors in order to build the assets of BCF consistent with the goals of the strategic plan and the annual development plan. Our objective is to encourage donors in their philanthropy, and promote lifetime and legacy giving to and through BCF by understanding donor needs and increasing donor awareness of the many ways BCF can help achieve their philanthropic, financial and estate planning goals.
The Donor Services Officer will report to the Vice President of Philanthropy and will work closely with members of the Development and Community Investment teams in supporting donor cultivation and development activities. The position requires strong organizational, interpersonal and presentation skills; attention to detail and proficiency with technology. The Donor Services Officer must be able to work both independently and as part of a team in a fast-paced environment and is expected to be out of the office calling on donors at least 25 percent of the time. The ability to multi-task, flexibility, enthusiasm and creativity are essential.

Responsibilities
• Respond to donor needs, support donor cultivation and asset development goals by providing excellent donor service in all interactions with BCF donors, fund holders and their advisors;
• Assume a portfolio of existing fund holders for cultivation and engagement with a goal of encouraging additions to existing funds, support of BCF, its grantmaking and initiatives and the development of legacy gifts;
• Collaborate with other members of the Development team on the development and implementation of specific cultivation and solicitation strategies to secure outright gifts, establish new funds and promote legacy giving through BCF;
• Participate in new fund holder welcome meetings and deliver Fund Binders to existing fund holders. Use those meetings as opportunities to develop demographic and biographical information about BCF donors, identify Invest in Baltimore opportunities for fund holders, solicit referrals and reinforce BCF’s giving options. Report the results of such meetings to the Development team and record in FIMS/Raiser’s Edge – BCF’s donor data base;
• Help coordinate and implement BCF’s donor education and engagement strategies in collaboration with BCF’s Community Investment Department and using partnerships with Maryland Philanthropy Network and other available resources;
• Collaborate with BCF Community Investment staff to help organize manage and follow-up on selected family foundation meetings;
• Attend donor events and networking events;
• Other responsibilities as assigned by the VP of Philanthropy.
Qualifications
• Bachelor’s degree with at least 3 years of relevant professional experience;
• Fundraising and customer service experience a plus;
• Strong database and MS Office skills;
• Demonstrated ability to work collaboratively with a diverse staff and clientele;
• Can work independently with minimum supervision;
• Excellent verbal and written communication skills;
• Excellent interpersonal skills.